Enable Users to Make Calls even if Teams is Unavailable

A fallback feature enables users to make calls even if Teams is unavailable. If Teams is unavailable, the device will still have connectivity to the internet via the SBC using a SIP-based application.

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To enable it, the administrator must:

1.

Set parameter ‘system/ace/shortcut_enabled’ to 1 (default = 0); an AC soft button is then displayed in the lower right corner of the phone screen (if Teams is unavailable) as shown here:

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To register a SIP account (sign in), the admin must:

1.

Set the following parameters:

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personal_settings/sip/server =wss://<SBC URL>

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personal_settings/sip/port =<SBC server port>, e.g., 443

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personal_settings/sip/domain =<domain name>

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personal_settings/sip/username=<account name>

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personal_settings/sip/password=<account password>

2.

View the account status: Connected if registered, Not Connected if not registered.

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To enter the app, the user must:

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Press the AudioCodes Smart button on the phone as shown below (only when parameter ‘system/ace/minilauncher_enabled’ is set to 1) to switch between Teams and the app.

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To add up to 41 speed dial keys, the administrator must:

1.

Use the following parameters:

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personal_settings/functional_key/[0-40]/speed_dial_number= < destination>

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personal_settings/functional_key/[0-40]/type = DEFAULT (button retains its Teams color) -or- EMERGENCY (button is colored red)

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personal_settings/functional_key/[0-40]/display_name= <destination display name>

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To make a call, the user must:

1.

Press the speed dial; the calling screen shows the callee’s name. To end the call, on-hook the handset or press the speaker/headset button.

2.

View the phone’s calling screen:

3.

View the phone’s incoming call screen:

4.

[Optionally] During the call, the user can adjust the volume, mute, unmute, DTMF, switch audio source, etc.